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This Really Happend in Tech Support
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Hibernate
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A customer who had just received a laptop computer asked about the power-saving feature known as "hibernate." Would this hibernate device work in the spring and summer, the caller asked.
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Phone Support
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After a caller gave a technician her PC's serial number, he scanned a database of registered users and responded, "I see you have an Aptiva" desktop
unit.
Before he could say another word, the caller shrieked and said she'd be right back.
When the customer returned, the technician asked if she was all right. The caller responded: "Had I realized you could see me, I never would have telephoned in my bathrobe."
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The Letter ?P?
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Tech Support: "OK Bob, let's press the control and escape keys at the same time.
That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program manager.
Customer: "I don't have a 'P'.
Tech Support: "On your keyboard, Bob.
Customer: "What do you mean?
Tech Support: "'P' on your keyboard, Bob.
Customer: "I'm not going to do that!"
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